SUBSCRIPTION, CANCELLATION & REFUND POLICY

This Subscription, Cancellation & Refund Policy ("Policy") governs the purchase, renewal, cancellation and refund of subscriptions to Regzio, a compliance management and tracking platform owned and operated by Piplbyte Infotech Private Limited ("Piplbyte", "Company", "we", "us" or "our").

This Policy should be read together with the Regzio Terms and Conditions, Privacy Policy, and other applicable terms and policies available on the Platform.

By purchasing or renewing a Regzio subscription, you acknowledge and agree to this Policy.

1. SUBSCRIPTION PLANS

Regzio operates on a subscription-based model.

Depending upon the plans made available from time to time, customers may subscribe to Regzio on a:

• Monthly Subscription;
• Quarterly Subscription;
• Annual Subscription; or
• such other subscription period or plan as may be displayed on the Platform.

The features, number of users, modules, storage limits, functionality, pricing and other benefits available to a Subscriber may vary according to the Subscription Plan selected.

The applicable subscription fee, subscription period, features and taxes will be displayed or communicated to the Subscriber before purchase.

2. SUBSCRIPTION ACTIVATION

A paid subscription will ordinarily be activated following successful confirmation of payment through the applicable payment gateway or payment service provider.

The subscription period shall commence from the date of activation or such other commencement date as may be specified at the time of purchase.

Where a payment is pending, declined, unsuccessful or cannot be verified, activation of the subscription may be delayed until successful payment confirmation is received.

3. SUBSCRIPTION FEES AND TAXES

Subscribers are responsible for paying the fees applicable to their selected Subscription Plan.

Applicable taxes, including Goods and Services Tax (GST), shall be charged in accordance with applicable law.

Prices, features and Subscription Plans may be revised by Piplbyte from time to time. Any revised pricing applicable to an existing subscription will ordinarily take effect from the next renewal cycle unless otherwise communicated to the Subscriber.

4. PAYMENT PROCESSING

Payments for Regzio subscriptions may be processed through authorised third-party payment gateways or payment service providers.

Payment credentials such as complete debit/credit card details, CVV or other sensitive payment authentication information are processed by the applicable payment service provider in accordance with its own terms, privacy practices and security requirements.

Regzio does not intend to store complete payment-card credentials.

A subscription shall be considered successfully purchased or renewed only after the relevant payment has been successfully processed and confirmed.

5. AUTO-RENEWAL

Regzio may provide Subscribers with an option to enable automatic renewal of their subscription.

Where auto-renewal is enabled and an appropriate payment mandate or authorisation has been provided, the subscription may automatically renew at the end of the current billing period using the authorised payment method.

The applicable subscription fee and taxes may be charged for the renewed subscription in accordance with the Subscription Plan applicable at the time of renewal and subject to applicable payment and regulatory requirements.

Subscribers may disable or cancel auto-renewal through the functionality made available on Regzio, through the relevant payment service provider where applicable, or by contacting Piplbyte through the designated support channel.

Disabling auto-renewal will ordinarily prevent the next renewal charge. It will not by itself cancel or shorten the subscription period that has already been paid for.

6. CANCELLATION BY THE SUBSCRIBER

A Subscriber may cancel its subscription or disable future renewal in accordance with the options made available through Regzio or by contacting the designated Regzio support channel.

Where a Subscriber cancels an active paid subscription:

• cancellation will ordinarily prevent renewal for the next billing period;
• the Subscriber may continue to use the applicable paid features until the end of the already-paid subscription period, unless the account is otherwise suspended or terminated under the Regzio Terms and Conditions; and
• no further subscription fee will be charged after expiry, provided that auto-renewal has been successfully disabled before the next renewal is processed.

Subscribers are responsible for ensuring that a cancellation or auto-renewal request has been successfully submitted before the applicable renewal is processed.

7. GENERAL REFUND POLICY

Except as expressly stated in this Policy or required under applicable law, subscription fees paid for Regzio are non-refundable once the subscription has been successfully activated.

This applies to monthly, quarterly and annual Subscription Plans.

A Subscriber will ordinarily not be entitled to a full or partial refund merely because:

• the Subscriber did not use or only partially used the Platform;
• the Subscriber no longer requires the service;
• the Subscriber failed to use available features;
• the Subscriber forgot to cancel or disable auto-renewal before renewal was processed;
• an Authorised User stopped using the account;
• the Subscriber's internal requirements changed; or
• the Subscriber voluntarily cancels the subscription before completion of the paid subscription period.

Cancellation of a subscription does not retrospectively cancel a subscription period that has already been activated and paid for.

Nothing in this Policy restricts any refund, remedy or right that must be provided under applicable law.

8. DUPLICATE OR INCORRECT CHARGES

Where a Subscriber believes that:

• the same subscription payment has been charged more than once;
• an incorrect amount has been charged;
• payment has been debited despite the transaction being shown as unsuccessful; or
• another payment-processing error has occurred,

the Subscriber should contact Regzio support with the relevant transaction details.

Piplbyte will review the transaction and, where appropriate, coordinate with the payment gateway or payment service provider.

Where a duplicate or incorrect charge attributable to Regzio or the payment process is verified, the excess amount may be refunded to the original payment method or otherwise resolved in accordance with applicable payment procedures.

9. TECHNICAL ISSUES

Temporary interruptions, scheduled maintenance, third-party service interruptions or isolated technical problems do not ordinarily qualify for a refund.

However, where a Subscriber is materially unable to access the paid Regzio service for a substantial period due solely to a verified technical failure attributable to Regzio, the Subscriber may submit a request for review.

Depending upon the nature, duration and impact of the verified issue, Piplbyte may, at its discretion and subject to applicable law, provide an appropriate remedy such as:

• extension of the subscription period;
• service credit; or
• full or partial refund, where considered appropriate.

10. CANCELLATION OR TERMINATION BY PIPLBYTE

Piplbyte may suspend or terminate a subscription in circumstances permitted under the Regzio Terms and Conditions, including material breach, unlawful use, fraudulent activity, security risks, non-payment or misuse of the Platform.

Where a subscription is terminated because of a material breach, fraud, unlawful activity or misuse attributable to the Subscriber or its Authorised Users, the Subscriber will ordinarily not be entitled to a refund for the unused subscription period, subject to applicable law.

Where Piplbyte permanently discontinues the relevant paid service or terminates an active paid subscription for reasons not attributable to the Subscriber's breach or misconduct, Piplbyte may provide an appropriate pro-rata refund, credit or alternative arrangement for the unused prepaid subscription period.

11. FAILED OR DECLINED PAYMENTS

If a subscription payment or auto-renewal transaction is declined, reversed or otherwise unsuccessful, the subscription may not be activated or renewed.

Piplbyte may notify the Subscriber and provide an opportunity to update or retry the applicable payment method.

If payment remains unsuccessful, access to paid features may expire, be restricted or be suspended in accordance with the Regzio Terms and Conditions.

Any applicable grace period, if offered, may be communicated through the Platform or to the affected Subscriber.

12. SUBSCRIPTION EXPIRY AND CUSTOMER DATA

Following cancellation, expiry or termination of a Regzio subscription, access to paid Platform functionality may cease or become restricted at the end of the applicable subscription period.

In accordance with Regzio's current data-retention practices, eligible Customer Data and documents may remain available for retrieval for up to 3 years (36 months) following the effective expiry or termination of the subscription, subject to applicable circumstances and the Regzio Privacy Policy.

Subscribers are responsible for downloading and independently retaining documents and information they require before expiry of the applicable retrieval period.

Following that period, Customer Data may be deleted, anonymised or rendered inaccessible in accordance with the Regzio Privacy Policy, applicable contractual requirements and law.

13. REFUND REQUESTS

Where a refund is permitted under this Policy, the Subscriber should submit a request to:

Email: info@regzio.com

The request should include, as applicable:

• Subscriber/company name;
• registered email address;
• transaction/order/reference number;
• date and amount of payment;
• Subscription Plan;
• reason for requesting the refund; and
• any supporting information reasonably necessary to verify the request.

Piplbyte may request additional information where reasonably required to investigate the transaction or refund request.

14. REFUND PROCESSING

Where a refund is approved, Piplbyte will initiate the refund through the original payment method or such other legally permissible mechanism as may be appropriate.

Once a refund request has been approved by Piplbyte, the refund will ordinarily be initiated within 7–10 business days. The actual time taken for the refunded amount to reflect in the Subscriber's account may vary depending upon the payment gateway, bank, card issuer or other payment service provider.

15. CHARGEBACKS AND PAYMENT DISPUTES

Subscribers are encouraged to contact Regzio support before initiating a chargeback or payment dispute so that any billing concern can be investigated and, where appropriate, resolved.

Fraudulent, abusive or unjustified chargebacks may result in restriction or suspension of the relevant account, subject to applicable law and the Regzio Terms and Conditions.

Nothing in this section limits a Subscriber's lawful rights to raise a genuine payment dispute through its bank, card issuer or payment service provider.

16. CHANGES TO THIS POLICY

Piplbyte may amend this Policy from time to time to reflect changes in:

• Subscription Plans;
• payment or renewal functionality;
• business practices;
• payment gateway requirements;
• applicable laws or regulations; or
• Regzio's features and services.

The latest version of this Policy will be made available on the Regzio website or Platform and will indicate the date on which it was last updated.

Material changes affecting existing Subscribers will be communicated where required or appropriate.

17. CONTACT US

For subscription, cancellation, billing or refund-related queries, please contact:

Piplbyte Infotech Private Limited

Brand/Platform: Regzio

Registered/Corporate Office: 788, 7th Floor, Agarwal Cyber Plaza-II, Netaji Subhash Place, Pitampura, Delhi - 110034

Customer Support Email: info@regzio.com

Customer Support Phone: 9560095680

Website: www.regzio.com

Subscribers should quote their registered email address and relevant transaction details when contacting us regarding a payment or refund.